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Bertrand Chaffee Hospital Primary care center awarded new designation

SPRINGVILLE — Effective April 22, the National Committee for Quality Assurance recognized the Bertrand Chaffee Hospital Primary Care Center as a patient-centered medical home, level 3, which is the highest designation that can be awarded.

“The process the Bertrand Chaffee Primary Care Center team has worked through, to achieve this prestigious award, was very important, to our community,” said Darlene Schrantz, director of patient care services at the hospital.

Schrantz added that patient-centered medical homes are programs, that place patients at the center of their health care.

“A patient-centered medical home integrates patients, as active participants in their own health and well-being,” Schrantz said. Patients are cared for by a physician, who leads the medical team, coordinates all aspects of preventive, acute and chronic care needs of patients.

“Using evidence-based guidelines, we are able to focus on the care and services, to help patients achieve their own goals,” she added.

The stated goal of coordinating care for specific disease processes is to decrease the time patients spend in hospitals and to cut down on patients’ being readmitted to hospitals.

Another part of the PCMH is to educate the patients about their own health care.

As part of the PCMH, BCH staff members ask their patients to communicate with a clinical team, via electronic messaging.

A patient portal has been implemented, through an electronic health record, allowing patients to reach out to their clinical staff for refills, request appointments and referrals. They may also view test results.

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