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Getting to know your neighbor: Springville Microtel provides guests with a home away from home

WELCOME TO TOWN — The Springville Microtel Inn and Suites is located at 270 South Cascade Drive in Springville. Photo by Jessie Owen.
SPRINGVILLE — Visitors to the village of Springville do not have to look far for a place to spend the night, thanks to accommodations provided by Springville’s Microtel Inn and Suites by Wyndham.

The hotel, which is owned by Indus Development of Victor, N.Y., opened in Springville in 2001. This was the company’s seventh hotel location.

Indus Development, which also owns the Springville Ponderosa and Dunkin Donuts, bases its hotel offerings around its other existing businesses. The hotel is operated under parent company Wyndham Hotels and Resorts.

HANGING OUT — Springville Microtel patrons can choose double rooms, in addition to single rooms and wheelchair-accessible options.
The business, which is located on Cascade Drive in Springville, offers 60 rooms on two floors. The 39 standard rooms come with either one or two queen beds. The hotel also houses 17 suites, some with whirlpool tubs. Four rooms, complete with rolling showers, can accommodate wheelchairs. Roll-away beds and cribs are also on hand.

A PLACE TO LAY YOUR HEAD — Springville’s Microtel features suites.
Corporate rates and long-term stay discounts are available. Blocks of rooms may be reserved, in advance.

A business center with computer and printer is located on the hotel’s main floor and Wi-Fi, throughout the hotel, allows guests 24/7 Internet access.

MAKE YOURSELF AT HOME — A business center and a complimentary continental breakfast are on hand for guests at the Springville Microtel.
Check-in may be done after 3 p.m. and checkout is at noon. Before heading out, hotel visitors can partake in a complimentary continental breakfast, every morning. Free local and long-distance U.S. phone calls may be made, from any room. A brochure rack provides guests with information about local businesses and directions.

Thirteen employees, including those at the front desk, in housekeeping and in maintenance, keep the hotel running smoothly.

“It’s just in your blood,” said General Manager Rachel Jones of West Falls, who has worked in the hotel industry for several years. “I love people and I love getting to talk to people. You get all kinds here and it’s fun. I like the small-town atmosphere of Springville.”

Jones said that summer and the winter ski season are the hotel’s busiest times of year, but, because the Springville Microtel attracts guests from a wide geographical range, the hotel stays very busy.

“We do take walk-ins, but we recommend booking ahead of time,” Jones said, adding that the Springville Microtel often fills up, especially during the summer and winter months and on weekends.

The hotel, along with many of its fellow local businesses, was affected by the recent Route 219 high-level bridge temporary closure. “It killed us,” Jones said. “We helped the [Springville Area] Chamber do petitions. That makes a huge difference for us; getting people going to and from Ellicottville.”

Because of its proximity to Kissing Bridge in Glenwood, the hotel offers a ski package with that ski resort. Guests may purchase the package, including accommodations, breakfast and two passes to Kissing Bridge – additional passes may be also obtained – at the hotel. This is the second year these packages have been offered.

Jones said that Microtel Springville also does a lot of collaboration with local charities and churches, to provide accommodation for families who have lost their housing, due to various types of disasters. “We are close to organizations like Love INC, the Red Cross and the Salvation Army,” she said. “We like to work with places around us. We want to make sure that people have a place to go.”

The Springville Microtel Inn and Suites is located at 270 South Cascade Drive in Springville. The hotel is open 24 hours per day, seven days per week. For more information, call 592-3141, email or visit

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