SPRINGVILLE — Theodore Winkey has been selling insurance at the same office in Springville for over 25 years now; the local Allstate Agency owner has provided quality and commitment for his customers since 1988.
“I remember when we first started the business, in the summer of 1988. It was an extremely warm summer, that year,” said Winkey.
“The first week of July was a complete heat wave and we set many records that still stand, to this day. When people always talk about the winter of 1977, well, that was the summer of 1988. I’ve always remembered that time well because it coincided with us opening the business and we worked a lot of overtime hours in that summer heat, when we were first getting started.”
Winkey’s family-owned and operated business has worked closely with its parent company, in order to help bring people in the community their insurance needs. Helping the customer make the right choice, when it comes to insurance, and making sure that they are protected is the main focus.
“Everything that we do is for our customers. We want to make sure that they are getting what is right for them,” he said. “We’re not afraid to go that extra mile and maybe take a little more time, when dealing with someone’s insurance needs. We want them to be fully satisfied with their decision. For instance, we’ve been open on Saturday mornings ever since we first started the business and that sets us apart from many other insurance companies. You could call around on a Saturday morning and we might be the only place that answers. We want to be there; we try to do the best job that we can, for each and every one of our customers.”
For his outstanding business performance and dedication, Winkey’s office has been designated an Allstate Premier Agency for 2014.
“The Premier Agency designation is not just about Ted’s successful business results,” said Eva McIntee, Allstate New York’s field vice president.
COME ON IN — Ted Winkey, owner of the Springville office of Allstate Insurance Agency, said that he enjoys the small town and its familiarity. Photos by Lizz Schumer.
“The honor also demonstrates Ted’s commitment in being accessible to customers and using knowledge to help ensure customers have the insurance products that they need, to protect themselves and their family,” she added.
Winkey said that the recognition is “a great honor” for his business and something that he takes as sign that he is on the right track.
“It’s just like doing anything else in life,” he said. “You want to be successful. I link it to baseball, sometimes. When you’re at the plate, you want to hit the ball and score some runs. In the insurance business, it’s about customer satisfaction and being fully committed to the job at hand. The fact that we’ve been designated for this honor lets us know that we are doing something that they like.”
Winkey added that doing business in a small town such as Springville makes the experience that much better.
“Working in a small town is a neat aspect of the job; you really get to know the people on a personal level,” said the insurance agent.
“Everyone knows everyone; it’s a lot different than the more suburban or centralized markets, where people seem to come and go more often. Around here, you get to know the people more and more, over time. You become comfortable with the people. I’d say about 90 percent of our customers come from within about a 15-mile radius.”
Winkey’s Allstate Agency is located at 14 North Buffalo St. in Springville and can be reached at 592-4047. The business’ hours of operation are 8:45 a.m.-5:15 p.m., Monday -Friday. On Saturday, the business is open 9 a.m.-noon.